Objective 1
Make a Significant, Measurable, Positive Impact in Our Community
Goals:
- Increase number of clients served
- Measure and see improvements in program service delivery:
- Quality of service metrics
- Number of cases closed/completed
- Successful treatments and services completed
- Positive outcomes from survey and feedback
- Increase community partnerships
Strategies
- Consolidate programs and growth around four Centers of Excellence:
- Case Management
- Helpline and Access
- Mental Health Counseling
- Food Sufficiency
- Cultivate long-term collaborative relationships with the community
- Expand collaborative partnerships in public, private, and non-profit sectors
- Invest in staff professional development to provide high quality services
- Identify and assess unmet needs. Design and evaluate programs to meet them
Objective 2
Strengthen and Ensure Financial Stability
Goals:
- Make all programs self-sustaining, ensuring that contracts and grants adequately support programs and staff budgets, and that each program budget is balanced or has a surplus
- Increase grants (i.e. federal) to their highest margins, and renew and expand grants from funders
- Monies in endowment fund yielding 8% average to fund operating. Initial $6M campaign: $3M from current investments and $3M from fundraising
- Keep administrative and overhead expenses below 15%
Strategies
- Program cost-benefit analysis to determine if the program (current and new) is:
- In line with our mission
- Financially sustainable
- Provides a positive long-term impact on our mission
- Establish and grow an endowment fund and define campaigns (5-year horizon)
- Generate revenue for social enterprise (ex. through low-income housing, fee for service)
Objective 3
Ensure Organizational Continuity and Capacity
Goals:
- Increase staff retention and decrease attrition rate
- Be ranked as “Best Place to Work” through engagement and retention.
- Implement an employee satisfaction survey
- Generate a high-performance culture
Strategies
- Seek passionate and dedicated board members and create engaging experiences
- Strengthen board leadership development: onboarding, pipeline, succession
- Make board interactions meaningful for engagement
- Find additional philanthropic and young members
- Build high-performing culture for staff, and continue to recruit and strengthen staff retention
- Create a higher sense of belonging and a better connection to our mission
- Put in place the best back-office infrastructure to increase efficiency and effectiveness to grow bandwidth